Good Eye Optometry is 100% committed to customer satisfaction and will return or replace items in accordance with the policies below.

 

Please ensure you the frame or sunglasses you are ordering online is exactly what you want.

We are happy to offer a one-time exchange only policy on the return of any eyeglass frame or sunglasses within 30 days of the shipping date. Please note that prescription lenses are not refundable. However if new prescription lenses need to be made on a frame exchange, we will credit 50% of the original lens price towards the cost of the new lenses. Additional shipping charges will apply.

 

Non-defective products that are returned and not exchanged will be charged a 20% restocking fee.

 

Please note: each product on your order can be returned for a refund or exchange within the 30 days. This means that if you order 3 items and want to return all 3 items, you must exchange for the same amount of items or be charged re-stocking fees on the items that are not being exchanged.

 

Should it be necessary to return defective product please note the following:

• The product must be returned with all original packaging materials, unused warranty cards, and instruction booklets.

• Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at orders@goodeyeoptometry.com.  A customer representative will call or email you for more details if necessary, then email you the RMA number.   The RMA number must be written on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted.

All prescription lenses are considered special orders, and are therefore non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 30 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will be charged or credited the difference of the new frame cost. A lens credit of 50% of the original lens cost will be applied to the cost of any new lenses ordered.  In addition, new shipping charges will incur.

 

All returns are processed within 48-72 hours once the item is back in our possession. The 48-72 hours begins on the business day following our receipt of the product. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of any delays and will do our best to rectify any errors as quickly as possible.

 

Up to $8 of your return shipping costs can be reimbursed for defective or incorrect product received.

 

We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses, prior to shipping is checked and pass a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship - accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.

 

Receiving Damaged or Incorrect Product

If there is extensive damage to the package when it arrives, refuse the order. If you receive damaged or incorrect product, contact orders@goodeyeoptometry.com  IMMEDIATELY or within 1 to 2 days upon receipt at 310-440-9500.  Please have your Order number ready when you call.

 

Repairs and Manufacturer’s Warranty Policy

You receive the same warranties we receive from manufacturers and suppliers, allowing you full advantage of the warranties available. However, certain product warranty claims are best dealt with directly with the manufacturer.

 

The individual product warranties are listed below:

 

    A. Prescription Frames and Sunglasses

    All prescription frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include: structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw. Frames which are considered defective will be replaced with a new pair, so long as the frame is still being manufactured. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. Customers will be contacted in situations such as this. Please be advised that all shipping charges are the sole responsibility of the customer. This includes any taxes and duties incurred with international packages.

 

    To determine if your frame falls within the guidelines for manufacturer’s defect, please contact the Return Department at 310-  or email us at orders@goodeyeoptometry.com

 

    B. Prescription Lenses

    Every prescription lens we supply automatically comes with a scratch-resistant coating, whereas, most optical companies charge an additional fee for this coating. However, no lens is scratch proof and rough handling or incorrect cleaning can still scuff them up or create surface scratches.

 

    In the event your lenses scratch to the point you want them replaced, we offer a one (1) time replacement of scratched lenses within a year of purchase date for only 50% of the original cost of the lenses, plus return shipping charges. Please be advised that all shipping charges are the sole responsibility of the customer. This includes any taxes and duties incurred with international packages.

 

    To determine if your lenses fall within the guidelines for 50% lens replacement offer, please contact us.

 

    C. Sunglasses

    Certain manufacturers process repairs and warranty defects directly. Dealing directly with the manufacturer can be convenient and save you time and money. Please identify your product from the list below to determine the appropriate manufacturer to return your product to.

 

    IMPORTANT: There is no scratch warranty on sunglass lenses!

 

NOTE: New shipping charges will be incurred for shipping any repaired/warranted product back to you.

Non-Defective Product Returns

Within 30 days of shipping date, if you wish to return a non-defective item for credit and do not wish to exchange, a 20% restocking fee will apply. After 30 days, the product is non-returnable and non-exchangeable. Credits may take up to 7 days to show up in your account depending on your bank.

 

Should it be necessary to return new and unused* product without an exchange please make note of the following:

 

Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at orders@goodeyeoptometry.com

 

**New and unused means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

 

Putting New Lenses Into Your Own Frame

Simply mail us the frame and a copy of the prescription for the lenses you want placed in your frame. You will be charged for new lenses plus return shipping.

 

Please Note: Good Eye Optometry is not responsible for damage or breakage to customer's own frame, new or used, if only prescription lenses are ordered.

 

Contact Lenses can be returned within 30 days.  Only unopened contact lens vials or boxes may be returned or exchanged. A 20% restocking fee will apply to all unopened contact lens vials or boxes returned for credit. No credit or exchanges are permitted on opened boxes or vials. ANY BOX DIRECTLY WRITTEN on and/or MARKED RIGHT/ LEFT BY THE CUSTOMER WILL NOT BE REFUNDED OR EXCHANGED. The manufacturer will place a dot on the box upon shipping to the customer with a R/L on the dot which can be removed.